Shipping policy-15

Thank you for shopping at [Valley Grocery & Gas]. This Shipping Policy explains our order processing, shipping costs, delivery estimates, tracking, and procedures for delayed, lost, or damaged packages.

1. Shipping Area

We currently ship to eligible residential and commercial addresses within the United States.

We do not ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations unless an available shipping option is displayed during checkout.

2. Order Processing

Orders are normally processed within 1–2 business days after payment is successfully authorized.

Orders placed on weekends or U.S. public holidays will begin processing on the following business day. Processing time is separate from shipping transit time.

We may contact you if additional information is required to verify your order or delivery address.

3. Estimated Delivery Time

After an order has been processed, standard shipping normally takes 3–7 business days.

The total estimated delivery time is:

Processing: 1–2 business days
Shipping transit: 3–7 business days
Estimated total: 4–9 business days

Business days are Monday through Friday, excluding U.S. public holidays. Delivery estimates begin after the carrier receives the package and do not constitute guaranteed delivery dates.

4. Shipping Costs

Applicable shipping costs will be clearly displayed during checkout before payment is submitted.

If an order qualifies for free shipping, this will be shown on the product page, announcement, promotion, or checkout page. Any minimum-purchase amount or product exclusions will also be disclosed.

Customers will not be charged an undisclosed shipping fee after completing checkout.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Once your order ships, we will send a shipping confirmation containing a tracking number when tracking is available. Tracking information may take 24–48 hours to become active after the carrier scans the package.

You can track your shipment through the carrier’s website or the order-tracking feature available on our website.

6. Multiple Shipments

An order containing multiple products may be shipped in separate packages due to product size, availability, or warehouse location. If this occurs, you may receive more than one tracking number.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.

If you notice an error, contact us immediately at jsjsjsx2622h@gmail.com. We cannot guarantee that an address can be changed after processing or shipment has begun.

Additional shipping expenses caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility where permitted by law.

8. Delivery Delays

Delivery may be delayed because of:

Severe weather or natural disasters
Carrier disruptions
High seasonal shipping volume
Public holidays
Incorrect or incomplete addresses
Transportation or operational interruptions
Events outside our reasonable control

If tracking has not updated for several business days or the package has not arrived after the estimated delivery period, please contact us. We will review the tracking information and, when appropriate, open an investigation with the carrier.

9. Lost Packages

If tracking indicates that a package has been lost in transit, contact us as soon as possible. We will work with the carrier to investigate the shipment.

When the carrier confirms that an eligible package was lost before delivery, we will offer an appropriate resolution, such as a replacement or refund, subject to product availability and applicable law.

10. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

Check the delivery area, mailbox, reception desk, parcel locker, and other secure locations.
Ask household members, neighbors, or building staff whether they accepted it.
Allow up to 24 hours, as some carriers mark packages delivered shortly before arrival.
Contact the carrier and then notify us if the package remains missing.

We will assist with reasonable carrier inquiries. The outcome may depend on the carrier’s investigation and applicable consumer-protection requirements.

11. Damaged Packages

Please inspect your order promptly after delivery. If a product arrives damaged, contact us at jsjsjsx2622h@gmail.com as soon as possible and provide:

Your order number
A description of the damage
Photographs of the product
Photographs of the shipping package and label

Please retain the item and its packaging until we provide instructions. Approved claims will be resolved in accordance with our Return and Refund Policy and applicable law.

12. Refused and Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, or sent to an incorrect or incomplete address.

After the package is returned, contact us to discuss reshipment or a refund. Original or additional shipping costs may be deducted where permitted by law and where the delivery failure resulted from customer-provided information or refusal without a valid legal basis.

13. Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations after processing has started.

Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with our Return and Refund Policy.

14. Contact Us

For shipping or delivery questions, contact:

[Valley Grocery & Gas]
17128 E Sprague Ave, Greenacres, WA 99016
United States

Email: jsjsjsx2622h@gmail.com
Phone: +15099241077
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time